Six reasons why you should not consider Prodigy as your ISP:
1) Bad technical support. (About the worst I have seen)
2) Bad customer service.
3) No response to reported problems.
4) Busy dial-in lines.
5) Dropped calls.
6) Do not deliver what they promise.
The intent of this web page is to inform you, the prospective customer about the type of service that I have personally encountered with Prodigy Internet. From here, you can make up your own mind as to what type of service they are offering.
Until today, I have been a customer with Prodigy for about 6 months. I have encountered many problems with the Prodigy service including, but not limited to poor customer service, bad technical support, and poor server performance. I just recently cancelled my service to sign on with a different ISP that seems to deliver everything they promise, unlike Prodigy.
This is the letter that I wrote to Mr. David Trachtenberg (the President of Prodigy Internet) explaining one of the many problems that I have encountered in such a short time. I will keep you informed as to weather or not I receive a response to it.
I am personally sick and tired of these big corporate entities promising the public things like "excellent customer service, or my favorite, "24 hour technical support" when you call they either don't know what the hell you are talking about or they just plain don't give a shit.
This is their "Company Info" page detailing how great their service is.
To provide the best Internet service for our members by delivering the Internet as a tool to make their lives more productive and satisfying.
Our Corporate StrategyProdigy serves the market by focusing its resources on the delivery of fast, reliable access to the most valuable information on the Internet and satisfies its members' needs by providing dedicated, responsive customer care. Prodigy continually builds on over a decade of experience to deliver evolving services that satisfy customer needs and provide clear value to subscribers.
This is the last of 14 emails that I sent in regards to the problem I was having. To which I never received a response.
After a month and a half of dealing with the same problem on a daily basis, I placed my last call to their technical support department that went something like this:
And I quote..."Sir, you need to reinstall your TCP/IP drivers because they are corrupt".
Thank God I am knowledgeable about computers and knew that this problem was on their end. After arguing with their technical support crew for about 5 minutes before I decided to ask for a supervisor to help me who finally agreed to dial into that site and see for himself. He told me that I was right and that the problem would be reported immediately and that the problem would be corrected within 24 hours. It never was. In fact, the problem just got worse.